New Mexico
Serving the Land of Enchantment
Palco is proud to be supporting Conduent and the New Mexico Human Services Department with the Mi Via program, Self-Directed Care Benefit (SDCB), and the Supports Waiver (SW). For more information on these programs, visit: https://www.hsd.state.nm.us/
Palco se enorgullece de apoyar a Conduent y al Departamento de Servicios Humanos de Nuevo México con el programa Mi Via, el Beneficio de atención autodirigida (SDCB) y la Exención de apoyos (SW) a partir de 2021. Para obtener más información sobre estos programas, visite: https://www.hsd.state.nm.us/
News & Updates
Money Network Cards for Vendor Payments
Money Network Card Demo 3/13/2023 AM Session
Money Network Card Demo 3/13/2023 AM Session Transcript
Money Network Card Demo 3/13/2023 PM Session
Money Network Card Demo 3/13/2023 PM Session Transcript
Money Network Card Demo 3/15/2023 AM Session
Money Network Card Demo 3/15/2023 AM Session Transcript
Money Network Card Demo 3/15/2023 PM Session
Money Network Card Demo 3/15/2023 PM Session Transcript
User Guides
Agency Authenticare User Guide – UPDATED
EVV Workstreams
EVV HSD-MAD Information Session – 12/21/2020
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies
EVV Mobile Application User Guide – Provider and Self-Directed Vendor Agencies
Training & FAQs
EVV Agency Training Slides
EVV Agency Mobile Application Training Slides
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – PDF
EVV Frequently Asked Questions
EVV Vendor Agency FAQ
EVV Forum Q&A
EVV Mobile Application FAQ – Provider and Self-Directed Vendor Agencies
EVV Agency Training Recording Link
EVV Agency Mobile App Training Recording Link
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – Video
EVV Post Go-Live FAQ – DDW & Supports Waiver – 1/15/2021
Spanish
Agency AuthentiCare User Guide – Spanish
EVV Forum Q&A – Spanish
EVV Frequently Asked Questions – Spanish
EVV Mobile App FAQ – Provider and Self-Directed Vendor Agencies – Spanish
EVV Mobile App User Guide – Provider and Self-Directed Vendor Agencies – Spanish
EVV Vendor Agency FAQ – Spanish
EVV Workstreams – Spanish
User Guides
EVV Telephony User Guide – Direct Hire Employees
EVV Telephony User Guide – Direct Hire Employees – Spanish
EVV Workstreams
EVV Workstreams – Spanish
Training Slides/FAQs
EVV Mi Via & Supports Waiver Training Slides
EVV Mi Via & Supports Waiver Training Slides Spanish
Mi Via EVV Exemption Code Guidance
Mi Via & Supports Waiver Post Go-Live Information Session 1/15 – PDF
EVV Frequently Asked Questions
EVV Frequently Asked Questions – Spanish
EVV Post Go-Live FAQ – Mi Via & Supports Waiver – 1/15/2021
Employer Forms
2023 Payroll Schedule
Employer Packet – Full
Employer Packet – Transition
Employer Separation Form
Stop Payment Request Form
Change of Information Form
Make a Purchase and Cash a Check
Employer Money Network Card FAQs
Employment Agreement
Employer Forms
2023 Payroll Schedule
Employer Packet – Full
Employer Packet – Transition
Employment Separation Form
Stop Payment Request Form
Change of Information Form
Make a Purchase and Cash a Check
Employer Money Network Card FAQs
Employment Agreement
Empleadores y Trabajadores
Aviso de Rescisión de la Relación Laboral
Calendario de Pagos de Palco – 2023
Cambio de Información
Contrato de Empleo
Paquete de Inscripción del Empleador
Autodirigido/Participante de NM
Paquete Para el Empleado de Servicio Autodirigido y de Participantes de NM
Registro de Empleados
Remisión y Admisión de Participantes
Paquete de Percontratación de Autodirigido/Participante de NM
Formulario de Solicitud de Suspensión de Pago y de Reexpedición de Cheques
Employer Forms
2023 Payroll Schedule
Employer Packet – Full
Employment Separation Form
Stop Payment Request Form
Change of Information Form
Make a Purchase and Cash a Check
Employer Money Network Card FAQs
Employment Agreement