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Think Palco First
The most dangerous phrase in language is, we’ve always done it this way. -Grace Hopper In order to evolve and remain in line with a vision that produces results and quality care, Palco has continued to modernize our technology to meet the demands of the self-directed marketplace. Email us at partnerships@staging.palcofirst.com to learn more. by…

Enrollment Made Easy
Palco is proud to unveil an updated version of our Intake Enrollment portal! New Enhancements Include: This revolutionary approach to further digitizing the self-directed enrollment willprovide end users with a faster and simpler experience. By eliminating waste anddelays often experienced by printing forms, gathering multiple signatures, andsending in documents manually, Palco has made a historically…

Tips for Navigating IEPs
The new school year kicking off can bring both excitement and stress! While many families are preparing for the first day(s) by gathering their supplies and new shoes, families of children with disabilities are often also preparing for any accommodations or tools their child will need to be successful in the upcoming year. If your…

2024 Financial Management Services End of Year Memo
This memo will answer some frequently asked end-of-year questions as well as tell you what you can expect from Palco as we close out 2024.
Android Operating System Update for AuthentiCare Mobile Application
Some Andriod OS users will require an upgrade in order to use AuthintiCare Mobile application v 2.0.7 released March 17, 2021. In order to use AuthentiCare Mobile Application 2.0.7 for daily EVV activities, please ensure workers use a device that is compatible with Android OS operating system version of 6.0 or higher to address a security compliance issue….

Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…