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Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
Care is a Click Away
On December 12, the Centers for Medicare & Medicaid Services (CMS) presented guidance* to states to leverage worker registries to boost beneficiaries’ access to home- and community-based services (HCBS). While the American Rescue Plan Act (ARPA) helped HCBS programs tremendously, ARPA says that “states must use funds to implement or supplement activities to enhance, expand,…
CO CDASS MMES Now Available Digitally
The Monthly Client Expenditure Statement (MMES) for each member is now electronically available in the Palco Case Management Portal (CMP) and in Connect for CDASS employers! The MMES provides a breakdown of spending and remaining monthly reserve funds for CDASS employers to be able to correctly monitor and manage their budget. Case Managers & Supervisors…
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Enrollment Made Easy
Palco is proud to unveil an updated version of our Intake Enrollment portal! New Enhancements Include: This revolutionary approach to further digitizing the self-directed enrollment willprovide end users with a faster and simpler experience. By eliminating waste anddelays often experienced by printing forms, gathering multiple signatures, andsending in documents manually, Palco has made a historically…
Incentive Payments for Independent Choices Caregivers (Arkansas)
Palco is excited to partner with the Arkansas Department of Human Services to provide workforce stabilization incentive payments to program stakeholders! What you need to know. The American Rescue Plan Act, Section 9817 Home and Community-Based Services (HCBS) Spending Plan, gives states the ability to issue incentives to direct support professionals to help with workforce…
It Pays to Care
What is self-direction? Self-directed services are Home and Community-Based Services (HCBS) that help people – of all ages with different disabilities – live independent lives in their own homes and communities. They maintain their independence by choosing the mix of services and supports that work best for them. Self-direction empowers each program participant to expand…